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Frequently asked questions

Quick answers to common queries.

How long do wax melts last?
Generally, each cube of wax melt can provide fragrance for about 3 hours.
How should I store my wax melts when not in use?
Store your wax melts in a cool, dry place away from direct sunlight and heat sources. This will help preserve the fragrance and quality of the melts until you're ready to use them.
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.Please visit: www.dhl.co.uk/en/express/tracking.html for International orders shipped via DHLwww.ups.com for all orders shipped by UPSwww.tuffnells.co.uk/proof-of-delivery for all oversized orders shipped by TuffnellsPlease note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.
I'm experiencing shipping issues.
We use USPS to ship our orders. If you experience any issues, please contact USPS.